Customer Support Representative

Tehama Technologies is looking for a remote Customer Support Representative to join our team. You'll be the first point of contact for our customers, helping them solve problems and get the most out of our products. This is a full-time role where you'll handle customer inquiries through multiple channels, troubleshoot issues, and work with other teams to ensure customers get quick resolutions.

• Answer customer inquiries via phone, email, and chat during business hours
• Troubleshoot technical issues and walk customers through step-by-step solutions
• Document all customer interactions in our support ticketing system
• Identify patterns in customer problems and report them to the product team
• Follow up with customers to confirm issues are resolved and satisfaction is met
• Escalate complex technical problems to senior support staff or engineering when needed
• Maintain accurate records of customer accounts and support history
• Meet response time and resolution targets established by the support team
• Contribute to updating and improving our knowledge base and help documentation
• Participate in training sessions to learn new products and support procedures

• High school diploma or equivalent
• 1+ year of experience in customer support, customer service, or a related field
• Strong communication skills, both written and verbal
• Ability to remain calm and professional when dealing with frustrated customers
• Comfortable learning new software tools and technical systems quickly
• Reliable attendance and ability to work scheduled shifts
• Proficiency with email, chat platforms, and phone systems
• Problem-solving mindset and attention to detail
• Ability to work independently and as part of a team

• Experience supporting software or technology products
• Familiarity with ticketing systems or CRM software
• Previous experience with remote support tools or remote desktop applications
• Knowledge of basic IT concepts or networking
• Bilingual abilities (Spanish a plus)

• Competitive health insurance including medical, dental, and vision coverage
• 401(k) retirement plan with company match
• Paid time off including vacation, sick days, and holidays
• Professional development opportunities and training programs
• Flexible scheduling options
• Casual work environment with a collaborative team
• Growth opportunities within a growing company