IT Help Desk support

Experience applying IT data analysis techniques using Excel, PeopleSoft, and ServiceNow. Strong interpersonal and team-building skills with the ability to work across diverse teams and influence change across functional and business boundaries. Must be reliable, accountable, and flexible.

• Perform basic troubleshooting of laptops, desktops, and peripherals before escalating to workstation or endpoint support teams.
• Validate device readiness and ensure quality before releasing hardware to end users.
• Support user device replacements, swaps, and lifecycle refresh activities.
• Coordinate warranty repair and RMA activities with hardware vendors and manufacturers.
• Data Disposition, Compliance & Lifecycle Tracking

• 1+ years of experience

• No