Service Advisor

Lakeside Auto Glass is a family-owned auto glass business serving customers since 2009. We are hiring a full-time Service Advisor for our Madison, Wisconsin shop. You will help customers get the service they need while keeping our technicians’ schedules organized. Pay is $19–$23 per hour plus a monthly bonus.

• Greet customers at the counter and assist them over the phone.
• Write up windshield replacement and repair orders.
• Handle insurance claims, including helping when a claim becomes complicated.
• Keep the schedule board accurate and coordinate schedules for three mobile technicians.
• Work Monday through Friday, 7:30 a.m.–5:30 p.m., with Saturday mornings on rotation.

• Reliable attendance and punctuality.
• Friendly, clear customer service on the phone and in person.
• Calm, organized handling of complicated insurance claims and changing schedules.
• Auto glass or body shop experience is a plus, but not required.

• Experience in auto glass, a body shop, or a customer-facing service-advisor role.

• Paid training.
• Health insurance after 60 days.
• Monthly bonus.
• Opportunities to grow within the company; two of our managers started at the front desk.