Live Chat Agent Entry-Level (Part-Time & Full-Time) REMOTE

EmblemHealth is seeking Live Chat Agents to join our customer service team. In this role, you'll provide real-time support to members through our chat platform, answering questions about health plans, benefits, claims, and account information. You'll be the first point of contact for members seeking help, working from home to deliver timely and accurate responses. This is an excellent entry-level opportunity to build customer service skills in the healthcare industry with a stable, established organization.

• Respond to member inquiries via live chat within established response time standards
• Answer questions about health plan coverage, benefits, claims status, and account details
• Navigate multiple systems and databases to locate member information and resolve issues
• Document all interactions accurately in the customer service system
• Escalate complex issues to supervisors or specialized departments when needed
• Maintain a professional and courteous tone with members at all times
• Meet daily chat volume and quality metrics
• Follow company policies and HIPAA regulations when handling member health information
• Participate in training on new products, policies, and system updates
• Provide feedback to supervisors on common member questions and technical issues

• High school diploma or equivalent (GED)
• Ability to type at least 40 words per minute accurately
• Strong written communication skills with proper grammar and spelling
• Reliable internet connection and dedicated quiet workspace at home
• Availability to work assigned shifts (including potential evenings and weekends for full-time positions)
• Ability to multitask and manage multiple chat conversations simultaneously
• Basic computer skills and comfort learning new software systems
• Customer service experience (retail, phone support, or similar roles preferred but not required)
• Willingness to pass a background check

• Previous experience in a call center or customer service environment
• Familiarity with healthcare terminology or health insurance concepts
• Experience using CRM or ticketing systems
• Bilingual capabilities (Spanish preferred)

• Health insurance coverage (medical, dental, vision)
• 401(k) retirement plan with company match
• Paid time off including vacation and sick days
• Employee wellness programs
• Tuition reimbursement for continuing education
• Flexible remote work arrangement
• Comprehensive paid training program
• Career advancement opportunities within EmblemHealth