Administrative Assistant

D. H. Radomski Inc is looking for an Administrative Assistant to support our Customer Support department. You'll handle the day-to-day operations that keep our team running smoothly, managing schedules, communications, and documentation while working remotely. This role is ideal for someone who's organized, detail-oriented, and comfortable juggling multiple tasks in a small, collaborative environment.

• Answer and route incoming phone calls and emails to the appropriate team members
• Schedule meetings, appointments, and customer support sessions using calendar management tools
• Maintain organized filing systems for customer records, contracts, and support documentation
• Prepare and proofread customer-facing documents, letters, and correspondence
• Track and follow up on customer inquiries to ensure timely responses from support staff
• Input and update customer information in our database systems
• Generate reports on support metrics and team performance as requested
• Assist with onboarding new customers by preparing welcome materials and account setup documentation
• Coordinate with other departments to resolve customer issues that require cross-team collaboration
• Handle general administrative tasks including invoicing support, expense tracking, and supply ordering

• 2+ years of experience in an administrative or customer support role
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and Google Workspace
• Strong written and verbal communication skills
• Ability to manage multiple priorities and meet deadlines
• Experience with customer relationship management (CRM) software or willingness to learn
• Comfortable working independently in a remote environment
• Reliable internet connection and a quiet workspace for video calls
• High school diploma or equivalent

• Experience with project management tools like Asana, Monday.com, or Trello
• Familiarity with customer support software or ticketing systems
• Previous experience in a small business or startup environment
• Bilingual capabilities (Spanish preferred)
• Experience with data entry and database management

• Fully remote position with flexible work arrangements
• Health insurance coverage
• Paid time off and company holidays
• Professional development opportunities
• Collaborative team culture in a growing company
• Direct impact on customer satisfaction and company success