The Front Desk / Receptionist serves as the first point of contact for patients and visitors, delivering exceptional customer service in a professional healthcare environment. This role is responsible for accurate patient registration, insurance verification, and supporting efficient front office operations during morning hours. The ideal candidate is detail-oriented, personable, and able to thrive in a fast-paced medical setting.

Key Responsibilities:
Greet and check in patients in a courteous, professional, and welcoming manner
Perform patient registration and ensure all demographic, insurance, and consent documentation is complete and accurate
Verify insurance eligibility and collect co-payments as applicable
Accurately enter and update patient information in the electronic medical record (EMR) system
Maintain strict confidentiality of patient information in compliance with HIPAA regulations
Answer incoming calls, route messages, and assist with appointment scheduling inquiries
Collaborate with clinical and administrative staff to ensure smooth patient flow
Maintain a clean, organized, professional front desk and waiting area
Assist with additional clerical and administrative duties as assigned
Perform other duties as assigned

Physical Requirements:
Ability to sit or stand for extended periods
Ability to lift-up to 20 pounds occasionally
Ability to perform effectively in a fast-paced healthcare environment

Qualifications:
Fluent in English. Bilingual abilities are strongly preferred, including Cantonese, Mandarin, Spanish, Korean and Russian
High school diploma or equivalent required; Associate degree preferred
Prior experience in a medical office or patient registration role preferred
Strong communication, customer service, and interpersonal skills
Excellent attention to detail and data entry accuracy
Proficiency with computer systems and EMR software
Knowledge of HIPAA regulations and patient confidentiality standards
Ability to work flexible morning shifts, including weekends as needed

Health insurance
Dental insurance
Flexible schedule

Front Desk / Receptionist

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