The Academy of Healthcare Excellence is looking for a friendly and analytical Customer Service Specialist to join our team. In this position, you will respond to customer inquiries, resolve issues, maintain knowledge of our programs, gather feedback, and assist in training new hires.

The ideal candidate will possess strong time management skills, a passion for customer service, and a commitment to continuous improvement. You will act as a brand ambassador, going above and beyond to ensure a positive customer experience.

At AHE, we are dedicated to providing accessible, career-focused education that supports community health and workforce development. We offer opportunities for growth, skill development, and advancement within a collaborative and supportive environment that values mentorship and professional success.

Escalate serious complaints or issues that you cannot handle immediately.
Maintain a polite, helpful, and professional demeanor at all times.
Familiarize yourself with new products and services as they are introduced.
Attend workshops and meetings as required.
Provide training to new customer service agents.
Respect client confidentiality at all times.

High school diploma or GED..
Previous experience in a customer service role is preferred.
Ability to respond appropriately under pressure.
Sound judgment and excellent problem-solving skills.
Proficiency in a second language may be advantageous.
A positive attitude and the ability to build relationships with clients.
Flexibility to work irregular hours when necessary.
Superb written and verbal communication skills.

Practical experience with help desk software, such as Zendesk, and CRM software, such as Salesforce Sales Cloud, may be required.

Benefits Offered:
Paid Holidays
Medical Insurance
Sick Leave
Sign-On Bonus

Customer Service Specialist

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